Communication is the Key
Buildium Portal
Formal Complaint
Formal Complaint
We encourage all tenants to utilize the tenant portal for faster and more convenient communication. Through your secure login, you can easily pay rent online, submit maintenance requests, and file a formal complaint form at any time. Additionally, for urgent matters, please have your emergency contact number ready, and don't forget to refer to the move-in instructions for any essential details.
Formal Complaint
Formal Complaint
Formal Complaint
Please use this formal complaint form to share any concerns directly with our company leader. Submissions made through this form receive immediate attention to ensure issues are addressed promptly and fairly. If you need further assistance, please refer to the tenant portal for additional resources, or contact our emergency contact number for urgent matters. Our goal is to resolve issues quickly and maintain a positive living experience, ensuring your move-in instructions are clear and effective.
Emergency
Formal Complaint
Emergency
For urgent issues that arise after regular office hours, please call our emergency contact number at 866-719-3809. If you prefer, you can also reach us through our regular office number by pressing 6, which will connect you directly to the emergency line for immediate assistance. Don't forget to check the tenant portal for any move-in instructions or to submit a formal complaint form if necessary.
Move-in Instructions
Pay rent on or before the move-in date
If you are not moving in on the first of the month and pro-rated rent is required, please pay both prorated rent and one month’s rent together. For your convenience, you can find the move-in instructions and access the tenant portal for payment details. The preferred payment method is E-transfer or EFT, which is auto-deposited into our real estate trust account. If you have any questions, please refer to the emergency contact number or submit a formal complaint form as needed.
Hook up utilities
Utilities such as gas, water, and electricity are essential. Please ensure you hook up the applicable utilities according to the lease agreement. For further details, refer to the move-in instructions below. Additionally, you can find the emergency contact number and the formal complaint form in the tenant portal.
Tenant Insurance
We recommend you use our insurance providers listed below if you don't have an active tenant insurance. Our providers offer discounted prices and extraordinary services. Additionally, you can find your emergency contact number, complete a formal complaint form, and access move-in instructions through the tenant portal provided.
Set move-in date & time
Please reach out to us at your earliest convenience to set up the schedule, and remember that you can also find our emergency contact number and formal complaint form on the tenant portal, along with the move-in instructions.
Move-in inspection
Instead of simply grabbing the key and moving in, it is essential to follow the move-in instructions and conduct move-in inspections to protect both landlord and tenant's rights. All pre-existing conditions will be documented, ensuring clarity in the tenant portal. Additionally, tenants should keep their emergency contact number updated and know how to access the formal complaint form if needed.
Insurance Agent
Ashley Meng
For any urgent matters, please call our emergency contact number at 587-774-0395. If you have any issues regarding the tenant portal, don't hesitate to reach out. Additionally, you can submit a formal complaint form or refer to the move-in instructions for further assistance.
Tenant Communication Portal
Utility - Choices of Renters
Click Below
Best Deals on Internet, Cable & Phones
Peter - 778-637-3333
Explore a variety of choices, including Shaw, Telus, Fido, Koodle, and more. We offer better deals than most retailers, ensuring you have access to the best options. For any inquiries, refer to the emergency contact number or fill out the formal complaint form if needed. Additionally, our tenant portal provides move-in instructions to assist you in getting settled. Trustworthy and professional service is our priority. Don't forget to use promo code: Chenjie2023.
Daren Shen 825-965-6797
We closely work with internet and phone providers to ensure all your move-in instructions are clear and accessible. Our physical location is conveniently near the U of A, allowing for quick responses to any inquiries. For any issues, you can reach out through our emergency contact number or submit a formal complaint form if necessary. Don’t forget to use the promo code: Chenjiepm when you access the tenant portal.